Basic Philosophy on Social Considerations
As a member of society that interacts with various stakeholders, MAF recognizes that we can conduct our own sustainable business activities by fulfilling our social responsibilities.
MAF will continue to promote ESG management while valuing the trustworthy relationships we have established with our stakeholders and meeting their expectations.
For details, see Stakeholder Engagement.
Initiatives to Improve Tenant Satisfaction
The Asset Management Company strives to improve the security, safety, and comfort of MAF's assets under management and to improve tenant satisfaction.
Investment in High-Quality Rental Apartments
With regard to rental apartments, MAF's primary assets under management, we build our portfolio by placing the Park Axis series planned and developed by the Mitsui Fudosan Group at the core of brand strategy along with the Park Cube series which is similar in quality with the Park Axis series.
In order to enhance recognition and familiarity of the Park Axis and Park Cube series as high-quality residence brands in the rental apartment market, the Asset Management Company develops its brand strategy, including provision of superior quality over the long term to tenants, by collaborating with the Mitsui Fudosan Group.
Mitsui Rental Housing Park Axis Series (RESIDENT FIRST CO., LTD. website) Japanese only
Renovation of Common Areas
In order to maintain the asset value of assets under management over the long term, upgrading and renovations are implemented as necessary.
Provision of Security and Safety
MAF entrusts the property management of its assets under management to Mitsui Fudosan Residential Lease Co., Ltd. MAF collaborates with the company in conducting the following initiatives to improve security and safety for tenants.
We have set up an around-the-clock, toll-free number exclusively for tenants for responding to problems regarding building facilities such as water leakage.
Mitsui customer support center C-desk (Mitsui Fudosan Residential Lease Co., Ltd. website) Japanese only
We strive to provide information for security and safety to tenants by distributing disaster-response handbooks to tenants, in addition to opening a website offering information on local governments and disaster prevention to help them prepare for earthquakes and other disasters in advance.
Information for Security and Safety (Mitsui Fudosan Residential Lease Co., Ltd. website) Japanese only
※Mitsui Fudosan Residential Lease Co., Ltd. website
Tenant Satisfaction Surveys
Mitsui Fudosan Residential Lease Co., Ltd, the property management company, conducts periodic tenant satisfaction surveys in the form of questionnaires to improve management operations.
Survey design
This table can be scrolled sideways.
| Objective | Administered to assess tenant satisfaction, needs, etc. |
|---|---|
| Method | Online survey |
| Administered to | Number of tenants in properties managed by Mitsui Fudosan Residential Lease Co., Ltd.: 36,158 Includes all 11,318 tenants (as of the time of the survey) of assets under management by Mitsui Fudosan Accommodations Fund Inc. |
| Administration dates | November 18 to December 1, 2024 |
| Organization administering survey | Commissioned to external research firm |
Survey findings
Tenants occupying 1,392 units of the 11,318 units constituting properties owned by MAF replied to the survey.
(Response rate: 12.3%)
Profile of survey content (examples)
Satisfaction survey : Satisfaction with the property management company (Mitsui Fudosan Residential Lease Co., Ltd.)
Some 77.0% of those responding to the survey selected one of the top two multiple choice options (1. Very satisfied or 2. Somewhat satisfied) with respect to their overall assessment of the quality of customer support provided by Mitsui Fudosan Residential Lease Co., Ltd. serving as the property management company.
Findings regarding quality of customer support with respect to “upkeep and management of entire building,” “support in addressing problems,” and “formalities and procedures” indicate no significant disparity between tenant expectations prior to taking up residence and tenant satisfaction subsequent to taking up residence.
Supply Chain Initiatives
Upon selecting/evaluating a supplier, which is important in MAF's asset management, MAF keeps in mind the promotion of sustainability throughout its supply chain by confirming the supplier's initiatives on social consideration/environment, etc. as well.
Furthermore, Mitsui Fudosan Residential Lease Co., Ltd. has a basic policy of prioritizing business continuity and early restoration in light of its social responsibility as a company that continually supplies buildings securely and safely. Such stance was recognized, and the company acquired "Resilience Certification" backed by the Japanese Cabinet Secretariat in August 2016.
News release concerning acquisition of Resilience Certification (Mitsui Fudosan Residential Lease Co., Ltd. website) Japanese only
Initiatives for Local Community
Cooperation in Local Events
At the Okawabata Apartment Communities, MAF has proactively cooperated in activities of the management association and strives to contribute to formation of a local community.
Installation of Share-Bicycle Ports
MAF has cooperated in installing bicycle ports for bicycle-sharing services at some of its assets under management, contributing to reduction of CO2 emissions as well as promoting health in the areas.
Shibaura Sanbashi Canal Cruise (Shibaura Cruise Program)
At Shibaura Island Air Tower, an asset under management, MAF has cooperated in/co-sponsored the "Canal Renaissance Program for Promoting Waterfront Vitalization" by Bureau of Port and Harbor, Tokyo Metropolitan Government, and contributed to revitalization of local communities, etc.
Shibaura Cruise Program (external website) Japanese only